Welcome to Nell's Naturals, your source for the purest line, of 100% natural skincare and beauty products in Trinidad and Tobago. Our skin absorbs a considerable amount of what we put on it and unfortunately, most commonly bought beauty products contain synthetic fragrances, harmful chemicals and toxins. These toxins have been known to cause a range of skin issues from clogged pores to skin irritations and premature aging. Studies have also shown that long term exposure to some of these chemicals may also cause cancer and other life threatening ailments. We can combat this however, by relying on nature for our beauty needs. Our products are formulated with high performing antioxidants and actives, organic oils and butters, as well as, naturally occurring vitamins and minerals. By using organic and natural products not only will you improve the health of your skin but by eliminating conventional beauty products you will also be contributing to the overall health and wellness of your body. Nell's Naturals the brand was born in 2015 but founder Shernell Joseph has been making and using homemade skincare products for over eight years. It originally started as a hobby but became part of a lifestyle change when she realized just how many of thesechemicals were regarded as "safe" for use not only in our skin care but in our food and other everyday products. Nell's Naturals was conceptualized when she started gifting products to family and friends who then encouraged her to turn her passion for natural skincare and wellness into a business. At Nell's, we are committed to helping customers experience the beauty and wellness that radiates from within us all. We believe in harnessing the healing powers of nature and embrace the motto "If you cannot eat it, then do not put it on your skin".
Thank you for shopping at Nell's Naturals we greatly appreciate your support If you are not entirely satisfied with your purchase we are here to help RETURNS You have 7 calendar days to return an item from the date you received it To be eligible for return your item must be unused and in the same condition as received Your item must be in the original packaging and you must have your receipt or proof of purchase REFUNDS Once your return is received we will inspect it and notify you immediately notify you on the status of your refund If your return is approved a refund will be initiated via cash or in store credit Once notified you will need to come to visit our base with Identification and proof of purchase to claim your refund SHIPPING You will be responsible for paying your own shipping costs for returning your item Shipping costs are non- refundable If you receive a refund the cost of return shipping will be deducted from your refund CONTACT US If you have any more questions on how to return your item to us
SHIPPING POLICY Thank you for visiting and shopping at Nell's Naturals The following are the terms and conditions that constitute our Shipping Policy DOMESTIC SHIPPING POLICY All orders are shipped and delivered within 2-3 business days Orders placed by 1pm are packed and shipped within 48hours from the order date on business days Orders are not shipped or delivered on weekends or holidays If we are experiencing a high volume of orders shipments may be delayed an additional 2 business days If there will be a significant delay in shipment of your order you will be contacted via email or telephone Shipping charges for your order will be calculated and displayed at checkout This is calculated based on the weight of the package and the location of delivery SHIPMENT CONFIRMATION AND ORDER TRACKING You will receive a Shipment Confirmation email once your order has shipped containing your tracking numbers The tracking number will be active within 24 hours and can be entered on the UPS website www ups com tt DAMAGES Nell s Naturals is not liable for any products damaged or lost during shipping If you received your order damaged please contact UPS Trinidad to file a claim Please save all packaging materials and damaged goods before filing a claim INTERNATIONAL SHIPPING POLICY We currently do not ship outside of Trinidad and Tobago