We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This Policy may change from time to time, so please check back periodically.
In order to better provide you with numerous products and services, oHealth.com collects your information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
We may collect personal information when you register and set up an account, order a product or service, register for a Gift List, enter contests or sweepstakes, fill out surveys, and send us feedback. For example, personally identifiable information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and products viewing or purchase history(“Personally Identifiable Information”). With this information, oHealth.com can fill your orders and better provide you with personalized services. For a few services, we may collect your Personally Identifiable Information on behalf of other merchants and share it with them. oHealth.com does not sell or rent your Personally Identifiable Information to third parties.
When you create an account on oHealth.com, you are creating an account that can be shared and used across other services provided by the Agora Technologies Group.
Our primary goal in collecting personal information is to provide oHealth.com's visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operations
Personally Identifiable Information may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, evaluating the usefulness of this website, marketing, data management or technical support. Demographic data also may be collected at our site from third party advertising servers, content servers, or web site analysis agents who provide us with the zip code and area code associated with a visitor's server, along with pages viewed on our site. We review the actions of the oHealth.com visitors on an aggregate basis to determine customers' preferences. oHealth.com also does research on our visitors' demographics, interests, and pages that they viewed, based upon the information provided that they have provided to us during ordering, a promotion, from our server log files, from our web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services. We receive reports from third party ad servers, content servers, or web site analysis agents that tell us how many ads were presented and clicked upon or what content was served or viewed.
We collect your Information while you are shopping on the oHealth.com site. We collect this information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site
When you order from us, we collect Personally Identifiable Information from you. If you order one of our products or services, then we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address, page you bought from and a password. We collect this information, in order to fill your order, to communicate with you about your order, to send you promotional materials and maintain oHealth ID. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use. We may require additional verifications or information from you before accepting any order.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for Personally Identifiable Information such as your name, address and e-mail address. We may request this Personally Identifiable Information in order to administer the contest, to send you promotional e-mails, notify winners or to make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this Personally Identifiable Information may be a condition of your participation. For example, as a condition of receiving any prize you are likely to be required to submit an Affidavit of Eligibility for us to ensure your eligibility to receive the prize according to the Contest Rules.
Newsletters, Promotional E-mails and Personalized On-line Ads
Contact Information and Third Party Data
If you contact oHealth.com or our customer service representatives by telephone, e-mail or letter, then we may keep a record of your correspondence or comments. If you report a problem with our site, then we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, then we may ask for your name, e-mail address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, then we may keep the information in a file specific to you. The information collected about you in these cases may include your Personally Identifiable Information.
We may display advertisements on our site, both our own advertisements and third party advertisements. By knowing a little about you and by using that Personally Identifiable Information, oHealth.com is able to deliver more relevant advertisements and content to you in the form of targeted banners and promotions. For example, advertisers give us an advertisement and tell us the type of audience they want to reach. oHealth.com takes the advertisement and includes it in a oHealth.com e-mail to prior customers whose Personally Identifiable Information indicates that they meet that criterion. We may also use Personally Identifiable Information to allow our advertising partners to assist us in delivering personalized on-line ads to you by using cookies while you are on the Internet. We also display third party advertising, where third-party servers display ads linked to certain search terms that you have entered or to certain pages that you are viewing. The third parties may use technologies such as cookies to gather information about your activities on the Internet in order to provide you advertising based upon your browsing activities and interests.
Web Site Use
We also track customers' Personally Identifiable Information such as traffic patterns throughout their online session, including which pages, information and advertisements that a customer views while using the site and what items that they place in their basket or purchase. We use your information such as your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
Ad Servers and Content Servers
We may use third party ad servers or content servers to serve ads, product information, or other information both on and off our site. Those third parties may use "action tags" or web beacons throughout the site to count the number of visitors who click on a banner ad or other information and to track the number of customers who continue on to make a purchase. They may also place their own "cookie" on your computer to help those ads to run, analyze site usage and to provide you with personalized on-line advertisements. With respect to personalized on-line ad serving, our third party ad server may collect your first name and/or a product group, which are used to serve you the most relevant personalized on-line ad. Except as set in the following sentence, we do not provide them with any of your Personally Identifiable Information.
Website Analysis Agent
We may contract with several online partners to help manage and optimize our Internet business and marketing. We use the services of marketing companies to help us measure the effectiveness of our advertising and how visitors use our site. To do this, we use Action Tags and cookies provided by the marketing companies on this site to collect Non-personally Identifiable Information. The type of information we collect includes things such as pages, product information and advertisements viewed as well as what items are placed in a shopping basket or purchased, the order number, the amount of a purchase, the product number and the quantity purchased. By supplementing our records, this information helps us learn things like what kinds of customers our site attracts, which of our products most interest our customers, and what kinds of offers our customers like to see. Although the marketing companies log the information coming from our site on our behalf, we control how that data may and may not be used.
General Order Fulfillment and Site Operations
We contract with third-party service providers to operate many of our website functions. We may provide such other third-party service providers with your other Personally Identifiable Information in accordance with this Policy as may be needed to fulfill any orders that you may place.
Links and Banner Ads to Third-Party Sites
As a buyer on the oHealth.com Website, sellers collect Personally Identifiable Information that is reasonably necessary for sellers to ship the products to you, to communicate with you regarding purchases and to communicate with you regarding any issues that may arise in connection with your purchase. This information includes your "ship to" information and your email address. As a seller on the oHealth.com Website, buyers collect Personally Identifiable Information that is reasonably necessary for buyers to communicate with you regarding the purchase and shipment of goods and services purchased from you and any issues that may arise in connection with their purchase. This information includes your seller information provided during your website registration and your email address. In addition, as a seller on the oHealth.com Website, all visitors and potential buyers on the Site will be able to see and collect your basic "seller information", seller rating, buyer feedback of you and your seller email address. Our website agreements and policies contain restrictions on a buyer's and seller's collection, use and disclosure of personal information obtained in connection with use of the website. However, oHealth.com cannot control any such collection, use and/or disclosure by buyers or sellers, and shall have no liability for any act or omission by a buyer or seller with respect to such information.
5. With whom do we share your information?
The information collected by us is used for processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from oHealth.com. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.
Other Parties Generally
We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release Personally Identifiable Information such as account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of oHealth.com, our users, or others. If customers do not pay us for products ordered, then we may submit their Personally Identifiable Information such as account information to a third party collection agency. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, "agents"). We will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or oHealth.com.
Products Advertised on Our Site
Where you order or sign up for goods or services offered through our site, but sold directly to you by a third party or fulfilled by a third party, we give your Personally Identifiable Information to that third party to facilitate the sale of such goods or services
Data Analysis Agents
The Personally Identifiable Information collected by or for oHealth.com may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or may not use it for any other purpose than to help oHealth.com.
Compliance with Service of Process or Law Enforcement
Occasionally oHealth.com may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
Sweepstakes and Drawings
Where you enter a sweepstakes, drawing or other promotion, we may provide Personally Identifiable Information from your entry, including name, address, email address and age, to the company providing the prize or sponsoring the promotion. They may use your Personally Identifiable Information to send you marketing or promotional materials or other communications.
As a buyer on the oHealth.com Website, we share with sellers your Personally Identifiable Information that is reasonably necessary for sellers to ship the products to you and to communicate with you regarding purchases and any issues that may arise in connection with your purchase. This information includes your "ship to" information and your email address. As a seller on the oHealth.com Website, we share with buyers your Personally Identifiable Information that is reasonably necessary for buyers to communicate with you regarding the purchase and shipment of goods and services purchased from you and any issues that may arise in connection with their purchase. This information includes your seller information provided during your website registration and your email address. In addition, as a seller on the oHealth.com Website, we share with all visitors and potential buyers on the Site your basic "seller information," seller rating, buyer feedback of you and your seller email address.
Sale of the Company
oHealth.com and its affiliated companies each reserve the right to disclose your Personally Identifiable Information in the event that any such company is sold, in whole or in part, either as an entire corporate entity or through an asset sale that includes a customer information database. This right is reserved whether or not the customer database is sold independently of any continuing operations of such company.
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
Note regarding Ad-servers and other Content Servers: You may also set your browser so that it will not accept "cookies" to prevent assignment from the ad server of a unique identifier; however, you may experience difficulty shopping on our site and performing other transactions if you do so.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, then please contact us so that we may delete the child's information.
When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to oHealth.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.
Website Analysis Agent Cookies:
We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages that you view on our site, along with other Non-Personally Identifiable Information.