Frequently asked Questions

If your question or concern is not addressed please feel free to email us at

Placing an Order

When you place a oHealth Website order, you make a purchase directly from the seller using oHealth’s checkout process.

Once you place your order oHealth processes your payment, but does not share your payment information with a seller to maintain your security.

Once the payment has been processed, oHealth notifies the seller who ships the order directly to you.

For any questions related to their order or regarding items shipped by theses sellers, we encourage our customers to contact the seller and work directly with them. They are the most knowledgeable about the items they are selling, shipping methods they use, returns policy, and other such details. However, if any issues arise that the seller cannot resolve, please contact us and we will be happy to assist.

Adding items to your cart is easy. All you need to do is:

  1. Click “Add to Cart” on any product's page to add the item to your cart
  2. From your shopping cart, select if you want "Continue Shopping" or "Checkout"
  3. Repeat as desired

Ready to check-out

When you are ready to check out, click the cart icon located at the top of any page.

Clicking the cart icon will bring you to a page that will confirm what is in your cart, as well as give you the option to see estimate shipping cost.

If you are satisfied with your cart, please click the “Proceed to Checkout” button.

In order to ensure that your order quickly reaches the seller to prepare for shipment, there is no option to change the shipping address after an order is placed.

If you would like to cancel your order, please contact the seller. Once your order has been cancelled, you may place a new order with the updated shipping address.

oHealth holds its website sellers to high standards of quality, so you can expect a response back from your oHealth Seller within 2 business days after contacting them.

If the seller is unresponsive after 2 business days, we will be glad to help so please feel free to contact us.

There are 2 main ways to find products from our large list of merchants. You must firstly go into the shop tab.

  1. You may enter the name of the product in the search bar located on the left side of the page.
  2. You may use one of our categories to narrow your search.

Through our platform we currently offer 2 forms of payment;

Credit Card

  • You can use your credit card through our secure payment gateways. See below for direct link to website for more information.

Cash or Linx on delivery

Account and Security

Not sure what happens after you click on “place my order” The following explains the terms we use and what they mean.

Processing:This means your order has not been shipped. After you place an order, we authorize payment and then transmit your order to the seller for fulfillment.

Shipped:This means your order is with the carrier for shipment. You can find tracking details on your My Orders page.

oHealth reward points is our way of thanking oHealth’s account holders for their loyalty. These points can be used to redeem any item in the reward shop. Each point is worth 1 cent. This means if you have 10,000 reward points, you can purchase an item that is worth $100.00

  • Select the “account” tab at the top of the page
  • Scroll to “points” to see how many points you have accumulated.
  • You can then proceed to the reward shop to make a claim for items.
  • If you have enough points to claim an item. Select “claim” and this item will be added to your cart.
  • Select “my cart” at the top of the page to see your item
  • You can choose to checkout at this point or continue shopping.

A Wishlist allows you to save items you love for a later date. This can be for a gift idea, anniversary or birthday.

You simply select the little heart on a product and it is automatically added to your wishlist.

You may manage this wishlist to add or remove any items.

To manage your wishlist, select “my account” on the top of the page. Scroll and select “wishlist”

You can add any item from your wishlist to your cart by selecting “add to cart”

To access a receipt for your order as a member with an account:

  1. Access your order history
  2. Locate the order for which you would like to print a receipt
  3. Click on “View Order Details” found on the right side of each order
  4. Right click and select print or use your browser's print command

Yes. Please click here to create an account.

Creating a oHealth Account is fast, easy, and free!

  1. Click the "My Account" drop down menu at the top of any page
  2. Click “Create Account”
  3. Fill out registration form
  4. Confirm email addresss
  5. Once you have entered the required information and confirmed email, you can start shopping with your new oHealth Account!

If you forgot your password, please follow these steps;

  1. Select “login” at the top of the page
  2. Select “forgot password”
  3. Enter your email address you signed up with your account
  4. Select “reset”
  5. An email will be sent to you with directions on how to reset your password or a new password will be sent to you. Please reset this password immediately after loggin into your account.

To change your password, please follow these steps;

  1. To change your password, please follow these steps;
  2. Scroll to “profile”
  3. Select the small pencil icon next to password. Note, this will say “edit” when clicker is directly over the icon.
  4. Enter old password
  5. Enter new password
  6. Select save and you are done.

oHealth holds its website sellers to high standards of quality, so you can expect a response back from your oHealth Seller within 2 business days after contacting them.

Step 1 – Proceed to select your store of choice

Step2- Select the About tab under the companys’ name and the information should be displayed.

If you do not see the company information or the seller is unresponsive after 2 days, please feel free to contact us

Accessing your orders is quite easy.

Select the “my account” tab at the top right of your page.

Scroll down to “orders” tab

Here you will see all your orders, date and status.

Accessing your Address Book

To access your Address Book, please:

  1. Click the "My Account" drop down menu located at the top of any page and sign into your account
  2. Once signed in, click on “My Account”.
  3. Click "Contact Information" from the menu located on the left side of the page and it will take you to your Address Book.

Adding Addresses

  1. To add an address, click on “Add New Address” located at the top of the Address Book page.
  2. Fill in the required fields with your new address.
  3. Check the box “Set as delivery Address” to set the address as your delivery address.
  4. Check the box “Set as home address” to set the address as your main contact information for your account.
  5. Enter your password to confirm the changes and press “Save Changes”.

Editing Addresses

  1. To edit an address, click the “Edit” button located on the upper right side of the address you would like to edit.
  2. Edit any information that you would like on this page.
  3. Check the box “Set as delivery Address” to set the address as your delivery address.
  4. Check the box “Set as home address” to set the address as the main contact information for your account.
  5. Enter your password to confirm the changes and press “Save Changes”.

Deleting Addresses

  1. To delete an address, click the “Delete” button located on the upper right side of the address you would like to delete.
  2. To delete the selected address, enter your password and press Delete at the bottom of the page.
  3. If you do not want to delete this address, press cancel to return back to your Address Book.

All information is secured utilizing the latest 128-bit encryption technology in all areas of our site that asks you for any personal information.

To know if the page is secure, just check to see that the web address starts with "https://" instead of the typical "http://" start. As long as you see this, your information is being transmitted securely!

At, we comply with the requirements of the Payment Card Industry (PCI) Data Security Standard (DSS) in protecting your information.

We use the token method of processing credit cards. In this process, the credit card information our customers provide is not stored in our order management system. This makes your payment information inaccessible to anybody working on your order or within our IT infrastructure.

Additionally, when we send your order to one of our Sellers, we pass along only what is needed for a seller to process and ship your order. Even refunds are issued though our system without the seller accessing your payment information. uses the following domains when sending emails.

If you have received an email from a domain other than those listed above, please contact us to verify if the email is valid.

There are 1 forms of coupons we use on the site.

Seller coupons: This is a coupon generated by the seller. This is only valid for that specific seller store and its products. The seller will set the coupon start and end date

Shipping, Delivery and Returns

The return policy for the item you want to return is determined by the seller, so you’ll need to check the seller’s return policy and then follow their instructions to complete your return. If you received the item as a gift, just contact us and we’ll help you.

To get to the return section on the seller page, go to Stores > select seller > select about > Select return policy.

Has the order been processed?

If you have not received your order, please check to see if your order is still processing using your Account's order history.

If your item in your order history shows the status “Delayed”, please contact the seller to get more information on the status of your order.

If you do not hear from seller after 1 business day, please contact us for more information about the status of your order as it may not have been transmitted to the seller yet.

Has the order been shipped?

If you have not received your order and it does not show as “Awaiting Shipment” in your order history, please check that your order has a status of "Shipped" and you have received tracking.

The tracking information is provided to us by the seller of your item, who also manages the contract with the carrier who will deliver your item.

If your order has shipped, please contact the seller with any issues regarding tracking, including:

  • Tracking not updating
  • Invalid tracking
  • Orders not received within the shipping speed timeframes

The seller will be able to help you with any refunds or replacements for any items you have not received.

Has the order been delivered?

If you have not received your order and tracking shows it has been delivered, please check around the delivery area to assure the package has not been hidden by the carrier. Carriers can sometimes deliver items to garages, porches, leasing offices, and neighbors to assure the safety of your delivered package.

If you still cannot locate the order, please contact the seller for assistance with locating the item or receiving a refund or replacement.

If your order has been delivered, but you are missing parts or accessories that are described in the listing of the item, please contact the seller as they will be able to help you with a replacement of the parts or the item.

You may also contact the manufacturer of the item in these cases, as many will provide the missing parts or accessories that are supposed to come with their items.

What if the seller does not respond?

We hold our sellers to very high standards. Please allow them 1 business day to respond to any emails or messages you leave them before taking any additional action.

In the unfortunate case that a seller is not responding to your requests for help or you are unable to reach them, please contact us and we will be glad to help you.

Go to orders, select the order details on a particular package, you will see the track package button.

All orders usually ship within 2 business days. You can check the status of your order through your “my orders” tab or track your package using UPS tracking number on webpage. If this time elapses, please contact your seller directly.

Yes. When you input your shipping information, you will be able to add special delivery instructions in text box provided.

Yes. We will ship to the address that you input in shipping information page.

No. We are currently working on expanding to other territories and will update all stakeholders as soon as this happens.

Currently, we only use UPS (universal packaging systems)

Go to your preferred seller page. Select the “about” tab and select “return policy”.

If you are missing items, please contact seller immediately.

The driver will try to leave your package out of plain sight for safety, so start by doing a little investigative work. Check all exterior doors and anyplace where the package could be placed. If you are still unable to locate the missing package, contact the seller to start a package investigation.

Yes. Each seller will have a pre order option. This means if you select pre order, you can go to the store to pay and receive your item immediately. We suggest to contact seller before you proceed to the store to be 100% sure the item is there ready to collect.

Yes. Each store will incur a separate shipping cost that will be automatically added when you checkout. For example, if you purchase from one store, you will be charged a standard delivery fee for 1 shipment. If you purchase from 2 different stores, you will be charged shipping fees from the 2 stores, but will be shown as 1 total in your shipping cost. Please note packages purchased from different stores will come in different packages.

If you have Questions please contact us
  • Phone Number: +868 290-4399
  • Email Us: